AT&T, Best Buy, BMW, AIG, and Many More Discuss Strategies for Consistent Customer Care Excellence at Every Touch Point
NEW YORK—-IQPC announces the 2nd Annual Customer Self-Service Summit being held at the Hilton Downtown Miami from February 22-24, 2010.

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• ISBN13: 9780760319512
• Condition: USED – VERY GOOD
• Notes:

Product Description
BMW is the most remarkable phenomenon to hit the auto industry in a generation. Celebrated for its luxury sports cars, motorcycles and aero engines in the pre-war era, it squandered its glamorous heritage in the 1950s; on its knees and near-bankrupt, it was rejected as a lost cause when offered by desperate banks to Mercedes-Benz. But thanks to a wealthy German aristocrat, a brilliant engineer and a young and inspirational manager, Mercedes would soon regret not hav… More >>

The Complete Book of BMW: Every Model In the World Since 1950